Privacy Policy


  • Digital Connect Central Coast is committed to providing quality services to you and this policy outlines our ongoing obligations to you and how we manage your Personal Information.
  • We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
  • A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

  • When you visit our website, we collect certain information or data about you. We collect:
  • - your IP address, which may reveal your location
  • - details of which version of web browser you used
  • - information on how you use the site, using cookies and page tagging techniques
  • - personal information when you contact us (see below).

  • Your data can only be viewed by authorised people in Digital Connect Central Coast to:
  • - allow you access to our services and programs
  • - communicate with you
  • - improve our website by monitoring how you use it
  • - gather feedback to improve our services
  • - meet the requirements of any funding contracts we may have.

  • What personal information do we collect?
  • “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.

  • You can use our website without telling us who you are or providing any personal information. However, you may have to provide personal data if you:
  • - contact us through our website
  • - contact us by phone
  • - participate in our programs and services
  • - apply for and participate as a volunteer.

  • For some programs and services, we may not be able to provide support anonymously because we must verify eligibility and meet government reporting requirements.

  • If you take part in certain programs or services operated by us, you may need to further supply additional information. This may include:
  • - Basic details: Name, email address, phone number, suburb or postcode.
  • - Program data: Responses to digital skills questions, confidence levels, learning goals.
  • - Demographic information such as: Date of birth, gender, cultural background, language spoken at home, - Aboriginal and/or Torres Strait Islander status, and disability or accessibility needs.
  • - Technical information: IP address, browser type, referrer, and usage analytics (via cookies and similar tools).

  • We collect personal information directly from you through forms, surveys, and website interactions. Sensitive information is optional and collected only with your consent.

  • Why we collect your information
  • We use the information we collect to:
  • - deliver and improve our programs and services
  • - provide you with feedback and resources based on your Digital Skills Checker results
  • - evaluate program outcomes and support government reporting requirements
  • - communicate with you about your participation in our programs or services, if you choose to be contacted.
  • We will never sell your information to third parties for direct marketing purposes.

  • Where we store your data
  • Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. By providing your personal information, you consent to it being stored or accessed by Digital Connect Central Coast in accordance with this Privacy Policy and Australian privacy law.

  • Who we share your data with
  • We do not share information about you with other organisations or government agencies without your permission unless it:
  • - is necessary to provide you with a service that you have requested
  • - is required or authorised by law
  • - will prevent or lessen a serious and imminent threat to somebody’s health
  • - is a requirement of funding we receive to provide our services.

  • Contacting you
  • We will only contact you using the personal information you have provided if you have provided consent to do this.
  • Any electronic messaging we send complies with the Spam Act 2003 and the Do Not Call Register Act 2006.
  • You may opt out of further contact from us at any time, though this may restrict your ability to take part in any funded programs we are running.

  • Maintaining the Quality of your Personal Information
  • It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
  • If we receive personal information we did not request, we will destroy or de-identify it where lawful and reasonable to do so.

  • Access Requests
  • You can request access to or correction of your personal information at any time by contacting us in writing.
  • We will respond within a reasonable timeframe and, to protect your privacy and the privacy of others, may require verification of your identity.
  • You will not be charged a fee for your access request.

  • External links and services
  • Our website may contain links to other websites and use external services to provide functionality for the website. Whilst we make every effort to make sure that external services have acceptable privacy policies, we are not responsible for the privacy practices of other sites and services. We advise you to be aware and read their privacy policies.

  • Privacy Policy complaints & enquiries
  • Via email: digitalconnect.cc@gmail.com
  • Via post: PO Box 9075, Wyoming NSW 2250

  • Last updated: December 2025.